Reviews have the power to shape customer perceptions and influence decisions. Responding thoughtfully can be the difference between a lost customer and a loyal customer. That’s why responding to reviews is so important — it shows customers that their feedback matters, helps improve star ratings, and keeps your restaurant’s reputation in good standing.

Restaurants that actively respond to reviews see an average star rating increase of 30%, and with over half of consumers reading at least four reviews before making a purchase, it’s clear how important it is to engage with feedback. In fact, 45% of customers are more likely to support a business that addresses negative reviews.

So, how can restaurant managers stay on top of the endless stream of reviews across multiple platforms without spending hours of their day? That’s where Marqii’s suite of review response tools comes in, helping you manage reviews more efficiently, save time, and keep responses on-brand.

Let’s dive into the different ways you can respond to reviews through Marqii’s dashboard, from hands-on approaches to fully managed options.

Review Monitoring: Full Control, Full Visibility

For restaurant managers who prefer a hands-on approach, Marqii’s dashboard lets you monitor and respond to reviews directly across all platforms. With reviews from Google, Yelp, and other platforms centralized in one place, you no longer need to juggle multiple logins or apps.

This option gives you full control over your brand’s voice and messaging. You can personally address every review — from praising loyal customers to handling complaints quickly. It’s the most involved option but also the most personalized.

Response Templates: Save Time, Stay Consistent

Time is a precious commodity for restaurant managers, and crafting thoughtful responses to every review can take hours. That’s why we’re excited to introduce Response Templates, Marqii’s newest feature that helps you create and save customized responses to streamline the process.

With Response Templates, you can draft responses for common situations (positive feedback, complaints, etc.) and easily apply them when responding to reviews. This not only saves time but also ensures that responses across your team remain consistent and on-brand.

Need help getting started with Response Templates? Visit our help center to learn how to set them up in your dashboard today.

Suggested Review Response: Let AI Do the Heavy Lifting

When you’re dealing with hundreds of reviews a month, even Response Templates might not be enough to handle the workload. That’s where Marqii’s Suggested Review Response comes in. This AI-powered tool generates thoughtful, on-brand responses with just one click, helping you manage responses across multiple platforms in seconds.

Here’s how it works: Marqii’s AI takes into account the content of the review, your brand’s tone, and specific prompts to craft a custom response. You can still review and tweak the response if needed, but the heavy lifting is done for you.

Take Everytable as an example. As a catering and hot meal pickup service, Everytable receives hundreds of reviews each month. Writing personalized, on-brand responses was time-consuming and handled by one employee to ensure quality. After partnering with Marqii to use Suggested Review Responses, they saw a 70% time savings and increased their response rate from 38% to 60%. Read more about their success here.

Managed Review Response: Hands-Free Review Management

For restaurant managers who want to take review response off their plate entirely, Marqii offers Managed Review Response. Our experienced customer support specialists will handle your review responses for you, so you can focus on running your business.

With Managed Review Response, you’ll still have full visibility through your dashboard and regular check-ins with your account manager. Plus, you can set guidelines to flag specific issues like food quality or service so our team can escalate those reviews to you.

A great example of this in action is Groucho’s Deli, a family-owned deli. With over 30 locations, Groucho’s was overwhelmed with the high volume of reviews it received. After partnering with Marqii for Managed Review Response, response times went down, ratings improved, and they gained valuable insights from customer feedback. Read their full case study here.

Why Responding to Reviews Matters

Beyond the convenience, responding to reviews can have a profound impact on your business. Addressing negative feedback shows that you care about your customers’ experiences, which can turn around unhappy customers and even improve your public image. As we mentioned earlier, responding to reviews can boost your star ratings and increase the likelihood that customers will choose your restaurant over others.

But we understand that keeping up with reviews is no easy task — that’s why Marqii’s tools are built to fit different needs and workflows, from hands-on management to fully automated or outsourced options.

Ready to Simplify Your Review Responses? Schedule a Demo Today

Whether you prefer to respond personally, use templates to streamline the process, or let AI or Marqii’s team do the work for you, we have a solution to fit your needs. Marqii helps you save time, improve brand consistency, and build stronger relationships with your customers.

Interested in learning more about how Marqii can simplify your review response management? Schedule a demo today to see our tools in action.